| SEND ALERT MESSAGES TO YOUR PASSENGERS
IN CASE OF INCIDENTS WITH THE WIP-box,
AT THE BEST PRICE !!! |
The WIP-box is a “black-box”
allowing to inform people by sending messages through several
telecommunication supports such as mobile-phone SMS (Short Message
Service), voice-call, E-mail.
The WIP-box is an element
permitting to improve customer service.
The WIP-box can be used so as
to alert on time important passengers on company events and to direct
them to an alternative solution, the automated “help-desk”.
For every event message, the WIP-box
maintains a corresponing set of dedicated web, wap and voice/fax
pages clearly describing the event, offering solutions and action
modalities.
In that way, the WIP-box
allows to alert passengers to major flight delays or any circumstances
that can interfere with travel plans. Passengers can be notified
in case of any incident that occurs from a few days before their
flight up a to few hours before the scheduled departure time.
| THE CUSTOMER SERVICE AT THE BEST PRICE |
This tool targets one goal : the creation of personalized service
offered to each customer at the best price.
For each application, several WIP-box are installed
throughout the world, allowing to contact passengers using the
national telecommunication networks.
In the airline area, the WIP-box
can be used in different situations.
For example, in case of flight problems, such as :
- Delays
- Cancellations
- IRG
- Weather conditions
- Urgencies
- Marketing campaigns
The user company can automatically alert its passengers in an
efficient manner and also it can inform the airline team of the
different concerned stops all over the world.
Ask for more documentation
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